Knowing where you are

Question 1

Business Planning

At least once a year we review & adjust our plans (top to bottom).

Rarely Sometimes Usually Always

Everybody knows what they must do to achieve plan.

Rarely Sometimes Usually Always

We provide everyone regular feedback on the plan.

Rarely Sometimes Usually Always

Question 2

Customer & Market Focus

We know who are most important customers are

Rarely Sometimes Usually Always

We know what they want and need

Rarely Sometimes Usually Always

We know our competitors and take advantage of our strengths

Rarely Sometimes Usually Always

We monitor our customer satisfaction

Rarely Sometimes Usually Always

Question 3

Leadership

We let our people know our plan for the future.

Rarely Sometimes Usually Always

Our values (honesty, etc.) guide our business

Rarely Sometimes Usually Always

We talk and act positively to encourage staff accomplishments

Rarely Sometimes Usually Always

We get people to collaborate at all levels

Rarely Sometimes Usually Always

Question 4

Human Resource Focus

We have the right people/low turnover at all levels

Rarely Sometimes Usually Always

We let people make changes to reach the plan

Rarely Sometimes Usually Always

We cross train and provide a career path

Rarely Sometimes Usually Always

We recognize people for their contribution

Rarely Sometimes Usually Always

Question 5

Information Technology (IT) and Knowledge Management

We measure all customer critical information

Rarely Sometimes Usually Always

We analyze IT for time, quality & accuracy

Rarely Sometimes Usually Always

We use IT to reduce costs & improve productivity

Rarely Sometimes Usually Always

We observe standards for info. sharing at all levels

Rarely Sometimes Usually Always

Question 6

Process Management

We measure & control rework time and scrap.

Rarely Sometimes Usually Always

Our processes provide consistent positive results

Rarely Sometimes Usually Always

We deliver (products/services) on time and complete always

Rarely Sometimes Usually Always

Our Suppliers help us increase profit & customer retention

Rarely Sometimes Usually Always

Question 7

Organizational Results

We have data showing our customers are satisfied.

Rarely Sometimes Usually Always

We monitor links between tasks and profits?

Rarely Sometimes Usually Always

We get daily feedback on customer critical tasks

Rarely Sometimes Usually Always

We conform to laws/regulations at the lowest cost

Rarely Sometimes Usually Always

Our profits are great

Rarely Sometimes Usually Always

Congratulations

You finished your test.

You will get an email with your answers. We will contact you as soon as possible.

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Knowing where you are

Question 1

Business Planning

At least once a year we review & adjust our plans (top to bottom).

Everybody knows what they must do to achieve plan.

We provide everyone regular feedback on the plan.

Question 2

Customer & Market Focus

We know who are most important customers are

We know what they want and need

We know our competitors and take advantage of our strengths

We monitor our customer satisfaction

Question 3

Leadership

We let our people know our plan for the future.

Our values (honesty, etc.) guide our business

We talk and act positively to encourage staff accomplishments

We get people to collaborate at all levels

Question 4

Human Resource Focus

We have the right people/low turnover at all levels

We let people make changes to reach the plan

We cross train and provide a career path

We recognize people for their contribution

Question 5

Information Technology (IT) and Knowledge Management

We measure all customer critical information

We analyze IT for time, quality & accuracy

We use IT to reduce costs & improve productivity

We observe standards for info. sharing at all levels

Question 6

Process Management

We measure & control rework time and scrap.

Our processes provide consistent positive results

We deliver (products/services) on time and complete always

Our Suppliers help us increase profit & customer retention

Question 7

Organizational Results

We have data showing our customers are satisfied.

We monitor links between tasks and profits?

We get daily feedback on customer critical tasks

We conform to laws/regulations at the lowest cost

Our profits are great

Congratulations

You finished your test.